Shipping & Returns
We offer FREE INSURED Shipping to the 48 contiguous States only. If you are in Alaska or Hawaii please contact us for a shipping quote: firstname.lastname@example.org
Delivery requires that somebody be present to accept the delivery. Most carriers will contact you to set up a delivery time, usually by appointment during regular business hours.
What happens if my item arrives broken?
Upon delivery please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it on the delivery receipt when signing for delivery. If the damage is significant, please refuse delivery and it will be sent back to the manufacturer. If you require more time to inspect the items, please note "Subject to Inspection" on the delivery receipt. If there is any concealed damage, please contact us immediately and send photos of the damage to email@example.com. We will get in touch with the manufacturers on your behalf to process any claims.
Returns with us are easy! If you are unhappy with your product for a reason other than damage or defects, please contact us immediately to request an RMA# (Return Merchandise Authorization) In most cases our manufacturers accept returns up to 30 days. However, the return must be initiated within the first few days after delivery. We - BVP will pay the original shipping charges and any re-stocking fees.
Products must be returned unused and in their original packaging. Please save all of your packaging materials, including the pallet if your item was shipped on one. The item(s) must be in new, re-sellable condition (not installed/used/damaged) and packed up in their original foam/boxes.
We may need photos of the product and packaging for insurance documentation before the item is shipped back, as some carriers deem a returned item to be “used.”
Merchandise shipped to us or our manufacturers without an RMA# will not be accepted and no refunds will be issued.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.