Q: How do I check the status of my order?
A: Upon placing your order, please allow 1 to 4 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your email. You may also visit our website at any time and click on "Track My Order" page to find the real-time update of your shipment.
Q: How much does shipping cost?
A: We offer FREE insured Shipping to the 48 contiguous States only. If you are in Alaska or Hawaii please contact us for a shipping quote.
Q: How long does shipping take?
A: We send all of our products from warehouses located all over the United States. Shipping takes 3-7 business days.
Q: Where do you ship your products from?
A: All of our products ship directly from our manufacturers to the delivery address provided at the time of checkout. Most customers choose to send it directly to their homes. We ship directly to you rather than having the items come through our own facilities to save you time and get you your products as soon as possible. This also cuts down on costs and allows us to provide you with the best deals.
Q: Are you able to ship to a P.O. Box or APO Address?
A: At this time we cannot ship to P.O. Boxes or APO/FPO Addresses.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted.
Q: What if my product arrives damaged?
A: We encourage all of our customers to INSPECT their products upon delivery. If there is any damage to the packaging this must be noted on the delivery receipt at the time of signing. If you are unable to inspect the actual product prior to the delivery person leaving, please note "Subject to inspection" instead of your signature on the delivery receipt.
If there is a significant damage at the time of delivery, please refuse delivery and the product will be returned to the manufacturer. Contact us immediately and we will arrange to have a new item shipped as soon as possible.
Please open and fully inspect your products within 48 hours. If there are any hidden damages, you can send us an email describing the damages along with a few photos to firstname.lastname@example.org so that we can process a claim with our manufacturers on your behalf.
Q: Do you offer a refund if I don't like the product?
A: If you are unhappy with your product for a reason other than damage or defects, or you wish to do an exchange, please contact us within 30 days of delivery to request an RMA# (Return Merchandise Authorization)
Products must be returned unused and in their original packaging. Please save all of your packaging materials, including the pallet if your item was shipped on one. The item(s) must be in new, re-sellable condition (not installed/used/damaged) and packed up in their original foam/boxes.
We may need photos of the product and packaging for insurance documentation before the item is shipped back, as some carriers deem a returned item to be “used.”
All returns are subject to a 10 to 15 percent restocking fees. Shipping charges to and from the manufacturer’s/distributor's warehouse are not refundable for returned items. To minimize the chance you will need to return your item(s) we can often send you wood samples or showroom photos of the products before purchase.
Credit is subject to inspection of the merchandise being returned. Once the merchandise is received and inspected, the credit will be issued within 5 business days.
*Merchandise shipped to us or our manufacturers without an RMA# will not be accepted and no refunds will be issued.
Q: Can I cancel my order?
A: Your order can be canceled for any reason and a full refund will be provided if the merchandise has not been scheduled to ship from the warehouse. Please note that we strive to ship out your order ASAP for your convenience. In the event that your order has been shipped/scheduled for delivery, our return policy will apply. After the cancellation of your order, we will credit your purchase amount back to your credit card. It usually takes 2-5 business days for the credit to be issued.