Q: How do I order on your website?
A: Once you have found an item that you would like to purchase, simply click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: How do I check the status of my order?
A: Upon placing your order, please allow 3 to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 7 business days, please contact us immediately and we will do all we can to investigate.
Q: How much does shipping cost?
A: We offer FREE Shipping to the 48 contiguous States only. If you are in Alaska or Hawaii please contact us for a shipping quote.
Remote location delivery may incur additional fees. Remote locations are determined by carrier based on the zip code. These charges may be difficult to anticipate and may be added after delivery is attempted. All deliveries are Freight/LTL and will be delivered curbside. Delivery requires that somebody be present to accept the delivery. Most carriers will contact you to set up a delivery time, usually by appointment during regular business hours.
Q: How long does shipping take?
A: We send all of our products from warehouses located all over the United States. Shipping takes 1-2 weeks on average. If you have not received your package after 20 days, please contact us.
Q: Do you ship Internationally?
A: No. Unfortunately, at this time we are only able to ship within the United States. We only ship to the 48 contiguous states.
Q: Where do you ship your products from?
A: All of our products ship directly from our manufacturers to the delivery address provided at the time of checkout. Most customers choose to send it directly to their homes. We ship directly to you rather than having the items come through our own facilities to save you time and get you your products as soon as possible. This also cuts down on costs and allows us to provide you with the best deals.
Q: Are you able to ship to a P.O. Box or APO Address?
A: At this time we cannot ship to P.O. Boxes or APO/FPO Addresses.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: What if my product arrives damaged?
A: We encourage all of our customers to please inspect their products upon delivery. If there is any damage to the packaging this must be noted on the delivery receipt at the time of signing. If you are unable to inspect the actual product prior to the delivery person leaving, please note "Subject to inspection" on the delivery receipt. Also please ensure that the correct number of packages/cartons has arrived with your order. If there are any missing packages this must be noted at the time of delivery. If any damages or missing pieces are not noted at this time, we cannot guarantee that our manufacturers will accept any claims. If there is significant damage at the time of delivery, please refuse delivery and the product will be returned to the manufacturer. Contact us immediately and we will arrange to have a new item shipped as soon as possible.
Please open and fully inspect your products as soon as possible. If there are any hidden damages, please send us an email describing the damages along with photos to firstname.lastname@example.org so that we can process a claim with our manufacturers on your behalf. If any damage is reported after 48 hours, we cannot guarantee that our manufacturers will accept any claims.
Q: Do you offer a refund if I don't like the product?
A: If you are unhappy with your product for a reason other than damage or defects, please contact us immediately. In most cases, our manufacturers accept returns up to 30 days. However, the return must be initiated within the first few days after delivery.
Contact us via any of our customer service methods and we will create an RMA number for you. Return shipping charges are billed back to the customer in the case of buyer's remorse returns. We - BVP will pay the original shipping charges and any re-stocking fees. To minimize the chance you will need to return your item(s) we can often send you wood samples or showroom photos of the products before purchase.
Products must be returned unused and in their original packaging. Please save all of your packaging materials, including the pallet if your item was shipped on one. The item(s) must be in new, re-sellable condition (not installed/used/damaged) and packed up in their original foam/boxes.
We may need photos of the product and packaging for insurance documentation before the item is shipped back, as some carriers deem a returned item to be “used.”